Please be aware that Hotel de France will be closed over the festive period from Sunday 16 December 2018, reopening on Thursday 3 January 2019. Ayush Spa and Healthhaus will remain open during this period for members only. For opening times please click Here. The entire team at Hotel de France wish you a Merry Christmas and a Happy New Year. 

At Hotel de France, we care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we collect, store, use and disclose information about you, when you interact or use our website www.defrance.co.uk. We regularly check our databases to make sure that information that has been supplied to us is up to date and as accurate as possible.

What does this policy cover?

This Privacy Policy covers our handling of information that we gather when you are accessing or using our website or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) detailed below.

Information you provide to us

When you use the website: We may collect any Personal Information that you choose to send to us or provide to us, for example, the contact us form, registration, email sign up form. If you contact us digitally, we will keep a record of your Personal Information and our correspondence.

We receive and store information you provide directly to us. The types of information we may collect directly from you may include: names, email addresses, postal addresses, phone numbers, transactional information as well as any other information you choose to provide us.

Information we automatically collect

When you visit the Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

How we use the information

Website: We will use the information we collect via our Website:

  • To administer our Website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • Analyse use of the Website for trend monitoring, marketing and advertising purposes;
  • For purposes made clear to you at the time you submit your information – for example, to fulfil your request to be contacted or to provide you with information you have requested; and
  • As part of our efforts to keep our Website safe and secure.

We may also use the information you send to us via the Websites or Social media to communicate with you via email and, possibly, other means, regarding promotions and special offers we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time.

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) to third party suppliers, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our website analytics companies (e.g. Google Analytics) and email service providers (e.g. Mailchimp).

How long do we retain your information for?

We regularly check our databases to make sure that information that has been supplied to us is up to date and as accurate as possible.

If you have been a customer at any time, we will retain your information for as long as we have an on-going relationship and thereafter for as long as we are required by law to retain the information, which is generally ten years post the end of the relationship. Thereafter the information will be destroyed without further notice.

Cookies and other tracking technologies

Our Website uses cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like tags and scripts) to uniquely identify your browser and to gather information about how you interact with the Website. We use this information for the following purposes:

  • Assisting you in navigation;
  • Analysing your interest of our products, services or applications; and
  • Assisting with our promotional and marketing efforts;

We use Anonymous Analytics Cookies whenever a visitor arrives at our website, a program records an anonymous analytics cookie which can tell if the visitor has arrived at the website previously. Your web browser will tell you if you have these cookies. If not, we will generate new ones.

These cookies allow us to track how many users we have on an individual basis and how often they visit the website.

These cookies are only used to records statistical information such as page visits, or time spent on a page.

We utilise Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites. Google Analytics collects information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Websites to contextualise and personalise the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.

We use site performance cookies that allow the website to remember any preferences for a tool that a visitor uses whilst using the website. This means that you do not have to re-set your preferences each time you visit.

We use Third Party Advertising Cookies – Some organisations use anonymous cookies to see how many people have viewed an advert once or more than once on a website. A company that generates these cookies will have their own privacy policies which mean we have no access to read or write the cookies that they place on our website. These companies may use cookies to anonymously target you for advertising on other websites based on visits made to our website.

You can opt-out of Performance and Advertising cookies by deleting or blocking these in your browser settings at any time.

Your privacy rights

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed as a customer.

Cookies

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our Websites and Service, however your access to some functionality and areas of our Websites may be severely restricted.

Marketing Communications

You can opt-out of receiving certain marketing communications from us at any time, by using the unsubscribe link in the emails communications we send. If you are an active customer, we will still send you non-promotional communications with regards to the services we are providing.

How can I update and access my information?

If you ask us to delete your information, we will use our best efforts to promptly delete all of your Personal Information and cease any use thereof, provided that nothing in this Privacy Policy shall prevent us from using any aggregated and de-identified Personal Information that does not identify any individual. Please note that we may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.