Privacy Policy

Privacy Policy

Hotel de France (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.defrance.co.uk] (“the Website”).

By using our Website, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of information:

Personal Information you provide to us:

  • Name, email address, phone number, billing address, and payment details when making a booking or enquiry.

  • Any additional details you choose to share with us in forms, emails, or by phone.

Automatically collected information:

  • IP address, browser type, operating system, referring URLs, and device identifiers.

  • Information collected through cookies, pixels, and similar technologies (see our Cookie Policy).

Booking information:

  • Stay details (dates, room type, preferences).

  • Records of communications and transactions with us.

2. How We Use Your Information

We use your personal data to:

  • Process bookings, reservations, and payments.

  • Respond to enquiries and provide customer support.

  • Improve our Website, services, and guest experience.

  • Send you relevant offers, promotions, or newsletters (only if you’ve opted in).

  • Comply with legal, regulatory, and security obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to provide accommodation, dining, and related services you request.

  • Consent: where you have given us permission (e.g., marketing emails).

  • Legal obligation: to comply with financial, tax, or regulatory requirements.

  • Legitimate interests: such as improving our services and protecting the security of our systems.

4. Sharing Your Information

We may share your personal data with:

  • Service providers (e.g., booking engine, payment processors, IT support).

  • Legal and regulatory authorities, if required by law.

  • Our trusted marketing partners (only where you have provided consent).

We do not sell your personal data to third parties.

5. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

6. Data Security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of your personal information.

  • Request deletion of your data, where appropriate.

  • Restrict or object to processing.

  • Withdraw consent at any time (for marketing).

  • Request data portability.

To exercise your rights, please contact us at [insert contact email].

8. Cookies

Our Website uses cookies to improve user experience and analyse website traffic. For more details, please see our Cookie Policy.

9. Third-Party Links

Our Website may contain links to other sites. We are not responsible for the privacy practices or content of third-party websites.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Hotel de France

Address: St Saviour's Rd, Jersey JE1 7XP, Jersey

Email: general@defrance.co.uk

Phone: +44 (0)1534 614 000